Claims Portal

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AdminNamePhoneEmailCard DigitsAmountLocationTransaction DateWhat Happened?Receipt_urlClaim IDStatusStatusSubmitted AtAssigned TechInternal NotesLast Updated
40Grace Sena+18259775606ecarg_sena@yahoo.com2870$120.001712 34Ave Coop Silverberry05/22/2026Chip Error Did not receive the amount requested but deducted to my bank account amounting to 120CAD.open—
41BROOK KASTENDIECK+13688854744brookkastendieck@gmail.com1866$160.0082nd sports pub05/30/2026I took out money and it didn't come out of the atm but it came out if my account and hasn't gave me the moneyopen—
42Jessica Poirier+15062268319jessica@jpconsultation.ca3194$200.00Thériault's Grocery, NB05/10/2026The ATM showed a message saying the transaction could not be done. But I see on my bank statement that the money was taken out of my bank account.—
43Jandie bumatay+13683804593jandeeboiii012@gmail.com8795$400.001501 Lakewood Rd W Northwest, Edmonton, AB T6K 2V706/08/2026I withdraw $400 but i only got $20open—
44Wilfred LaPlante+14034667360wilfredlaplante1@outlook.com2409$52.99Madisons....BEDDINGTON town center N.W.06/16/2026I requested $ 200.00 from the atm at Madisons eatery at 15:50 hours..The atm did what it does before dispencing cash requested ... I waited for about 5 min's as the machine did nothing..no cash 'no receipt...then the atm spit out a printed receipt said that the machine did pay out $50. and my account was billed $52.99...I spoke with the manager and she called your office ..At which time I exited and went to the bank in person , to see what was actually taken from my checking account and it was $52.99 by your atm. Please return my money to me asap..I still owe a bill at Madisons for this date.open—
45Joseph Odea+17092187728josephodea39@yahoo.ca8348$200.00Wet lounge/super 8 Edmonton 16818 118 ave NW06/17/2026I made a request amount of $200.00 dollars and it dispensed amount of $100.00 dollars and the ATM gave me $80.00 dollars and charged my card $103.25 .. The ATM machine still owes me $20.00open—
46Trina Paul+18257727377trinapaul957@gmail.com1951$40.0011902 129 Ave NW, Edmonton, AB T5E 0N306/25/2026I tried to pull out $40 at the atm and it flashed on the screen saying we are sorry and said it withdrawal 20 dollars but it never gave me any money at allopen—
47Carrie Parsons+15879856133parsons_carrie@yahoo.ca8919$120.00Castledowns bingo hall06/26/2026I went to take our 120 dollars. It only dispensed 60 dollarsbut receipt says I got 80 dollarsopen—
48Daryl Bawtinhimer+15873370730rmm_wrigley@hotmail.com7636$40.00Parkway Bingo06/28/2026I didn't receive any cashopen—
49Mateo Pietrarca+15878733624italiamlp@gmail.com7484$200.00CoOp m. 5121 Mullen Rd, Edmonton, AB T6R 0S707/04/2026Requested $200 and only $20 was dispensedopen—
50Laura Wiege+17802719282wiegelaura@gmail.com7405$400.0012222 137 avenue Edmonton AB07/08/2026I put in to withdraw 400.00 the machine spit out 80.00 . But the receipt says it gave 100.00open—
51Allen Struk+14035107884allenstruk@gmail.com1769$20.00Killarney tempo Calgary07/15/2026Funds not dispensed but still deducted from accountopen—
52Jon hettrick+17806997026hettrickj@hotmail.com7706$100.00Commonwealth stadium Edmonton07/24/2026No money came out—
54Alexis Mckay+17808276047ajmckay1216@icloud.com2763$60.00Old strathcona antique mall08/03/2026Took my money out of my account but didn’t dispense anything. No money or receipt—
55Shahwaiz Usmani+15078794385shahwaizusmani3@gmail.com1774$20.00Macewan University ATM09/10/2026I proceeded to take out money from the ATM as I look it said invalid card number so it didn’t give me my money but when I went on my online banking, it said it took out the amount of money. I wanted to take out, but I didn’t receive any cash.open—
56Ann Dube+17809038891zippy_chicken@hotmail.com6419$369.00990 Lakeland Village Sherwood Park Alberta09/10/2026Tried to take out money 3x and was declined. But it came out of my account.open—
57Ann Dube+17809038891zippy_chicken@hotmail.com6419$369.00990 Lakeland Village Sherwood Park Alberta09/10/2026Tried to take out money 3x and was declined. But it came out of my account.open—
583938$100.00Highland Place09/14/2026The ATM rejected my $60.00 withdrawal request twice and then a $100.00 withdrawal appeared on my account. I didnt receive $100.00 from the ATM—
59Cynthia Beardy+14313716239cbeardy697@yahoo.ca1870$200.00Redsun Gas Bard09/19/2026Only dispense 60—
60Claudia Camphu+17807172740luv__u2@hotmail.com3023$200.00West Edmonton Truckland09/25/2026I originally asked for $300, machine said it dispensed $200.00 but I only received $180.00 ??open—